Development of Electronic Government Services, Challenges, Prospects and Opportunities

Shahidi, M.

doi:10.22034/apj.2022.699815

Development of Electronic Government Services, Challenges, Prospects and Opportunities

Author

M. Shahidi

Department of Computer Science, Islamic Azad University, South Tehran Branch, Tehran, Iran

10.22034/apj.2022.699815

Abstract

Today, the adoption of new technologies helps governments to provide digital and electronic government services to citizens as efficiently as possible. Electronic government is a characteristic of digital and technology-oriented government services that has emerged with the growth of the role of information technology and new characteristics in information and knowledge-based societies and tries to show the dynamic role of governance in such societies. Electronic government is a huge and important step to advance international communication and as one of the subsets of information technology, it has enabled governments to provide information and services efficiently in the minimum time and at the lowest cost using modern technologies. . It also grants people the necessary facilities for proper access to government information and services, improving the quality of services and providing wider opportunities with lower cost and higher effectiveness to participate in democratic processes and institutions. Considering the importance of e-government services as a driver in creating social and cultural changes, in this article we intend to examine the achievements and opportunities created by the use of e-government services along with the challenges and issues facing the establishment of e-government in societies.

Keywords

Electronic Government

Information Technology

Infrastructure

Security

Government Services

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