Quarterly Journal of Information and Communication Technology ​

Dealing with Ambiguity in Tech Projects: A Review of Tolerance for Ambiguity and its Development in IT Professionals

Document Type : Original Research Article

Authors

1 Department of computer engineering ، Islamic Azad University، Hamedan ، Iran

2 Department of computer engineering، Islamic Azad University،Hamedan،Iran

3 Department of Computer Engineering ,Ha.C , Islamic Azad University ,Hamedan, Iran

4 Department of Computer engineering ,Ha.C , Islamic Azad University ,Hamedan, Iran

10.22034/apj.2026.2079338.1060
Abstract
Ambiguity in technology projects is one of the major challenges of modern management and directly affects decision-making, communication, teamwork, and innovation. Using a systematic review approach, this study examines research published between 2010 and 2024 and identifies four main types of ambiguity: requirements ambiguity, technological ambiguity, market ambiguity, and organizational ambiguity. Based on the findings, a three-stage framework for managing ambiguity is proposed, consisting of “recognition and acceptance,” “analysis and prioritization,” and “action and iteration.” In addition, the ADAPT model is introduced as a five-step approach that helps transform uncertain situations into opportunities for innovation. The results indicate that success in technology projects does not depend on eliminating ambiguity, but on the ability to adapt, engage in continuous learning, and make effective decisions under uncertain conditions. The study emphasizes that teams and organizations capable of embracing ambiguity and converting it into a driver of innovation demonstrate stronger and more resilient performance in dynamic and unpredictable technological environments.

Keywords


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